All preorders and physical product purchases are final sale.

Once an order has been placed and payment has been processed, refunds are not available. This includes preorder items, limited-run products, and made-to-order items.

Because production and fulfillment costs are incurred upfront, we are unable to offer refunds after an order has been placed.

Estimated shipping timelines are provided in good faith; however, production and shipping delays may occur due to circumstances outside of our control.

Delays in production or shipping do not qualify for refunds. We will always communicate updates as clearly and promptly as possible.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

We will gladly replace the item at no additional cost. Refunds are not issued for damaged items.

All digital products, downloads, and bonus materials are non-refundable once delivered.

This includes (but is not limited to) digital guides, PDFs, bonus content, and any downloadable materials provided as part of a purchase or preorder.

Please ensure that your shipping address and order details are correct at checkout. We are not responsible for delays or issues caused by incorrect or incomplete information provided at the time of purchase.

If you have questions about your order or need assistance with a replacement, please contact us at:

info [at] sundijo dot com

We’re happy to help.